We would genuinely like to hear from you, particularly if we have something wrong. One person reads every message, so a reply may take a few days.
Worth writing about
- We got a floor wrong. The most useful message we receive. Tell us the hotel and roughly when you stayed, and we will take the listing down while we check again.
- A hotel we should add. Especially outside the usual places. Tell us the room floor and the corridor floor if you noticed it.
- You are a hotel with hard floors and think you belong here. Say so, and send room photographs — not the lobby. Listings are free and cannot be bought.
We cannot help with bookings, changes or refunds. We are not a travel agent and have no access to your reservation; the hotel or the site you booked through is the only one who can help with that.